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e-mail address book

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e-mail address book

One of my contacts has changed her e-mail address.  I deleted the old one, added the new one to all my groups she is in  BUT when I send out e-mails her old one is the only one that shows.  She is receiving nothing from me due to this problem. I went back in deleted ALL of her addresses, started over, and still her old one appears.

Email Expert

Re: e-mail address book

Try having the address book re-synced. You need to send an email to helpme@sv.comcast.com In the subject line put "Need Slow Sync of Address Book". In the body of the message describe the problem, and make sure you include the email address with the problem. It can take up to 24 hours for the re-sync to work.

The address book is actually supplied by a company called Plaxo. There are separate copies in the Full and Lite versions of Xfinity Connect, and they are supposed to be synced with each other. Once in a while they can get out of sync and it will cause these kinds of problems.




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