Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,244

members

67

online now

1,952,400

discussions

Top

deleting email

Regular Visitor

deleting email

when I delete an email from my i phone 6 the same email is deleted from my home computer, Anway of avoiding this,

Email Expert

Re: deleting email

Assuming you have the account enabled in a desktop client like Outlook or Thunderbird, you would need to re-configure the account on the phone using POP3 instead of IMAP.  Most mobile devices these days will auto-configure a Comcast account using IMAP because they are now IMAP compliant by default.  If you need the POP settings they are here---------------

 

https://customer.xfinity.com/help-and-support/internet/email-client-programs-with-xfinity-email/?

 

The iPhone will try to automatically configure the account with IMAP as I explained above.  To revert to POP3, you have to manually configure it.  When you get to the part where it prompts you for your password, deliberately misspell it or just type in some junk:   anything but the real password.  It will try to authenticate it, and after a few seconds after it can't, you will get a screen telling you to configure it manually and choose POP3.  Go from there.  Make sure you set it to leave a copy on the server.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon