Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,563

members

69

online now

1,953,447

discussions

Top

deleting an external email account

Regular Visitor

deleting an external email account

I'm trying to set up an second email that is external to comcast/xfinity. I keep getting this error message, but absolutely no information on how to do what it asks. Is there a way to delete the file I started, and start over?

Email Expert

Re: deleting an external email account

Navigate back to the page where you created the account.  At the right end of the account do you see a trash can icon?  That feature has always been gamey in the old email format.  I've never gotten it to work right with any account except one Gmail account I have.  The new format is going to have the same ability to add eternal accounts, but we don't know when yet.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Gold Problem Solver

Re: deleting an external email account


Latoque wrote: ... The new format is going to have the same ability to add eternal accounts, but we don't know when yet.

Open-Xchange "Appsuite" ("connect.xfinity.com/appsuite/...") v7.8.4-1.0.0-22 has it, see https://connect.xfinity.com/appsuite/apps/faq/index.html#importEmail.