Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,767

members

87

online now

1,953,670

discussions

Top

deleting an email account

New Poster

deleting an email account

My husband passed away 2 years ago and I think its time to close out his email account. It is filled with spam and junk. How do I do that?

Email Expert

Re: deleting an email account

Sign into your Primary account, and then click on the blue button in the middle of the page that says "Manage Users and Alerts". That will take you to a page showing your Primary name, and next to it are any other accounts you have. Click on the one you want to get rid of. Then under the Username" section, click on the blue link that says "Delete or Suspend User". Click on "Delete", and then on the "Confirm" button at the bottom right.

 

If you are not the Primary, but your husband was, then you need to change it so you are the Primary, since only the Primary can delete another account.  You will find the instructions for that here--------------------

 

https://customer.xfinity.com/help-and-support/account/change-your-primary-account-user/

 

Then you would go ahead and delete his account as I outlined in the first paragraph above.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon