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composing Email text

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composing Email text

Why can I no longer enter anything into the body of my messages. Whether I am composing a new Email or replying to an Email, I get no curser and can enter nothing into the body of the Email. I get the header, to, cc, and subject and can enter anything I want there but no access to the message portion. HELP!!!

Email Expert

Re: composing Email text


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Edge, Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.







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