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comcast able to retrieve old messages?

Regular Visitor

comcast able to retrieve old messages?

I need to authenticate emails going back 4-5 years as genuine and unaltered.

I have the email in question and their 'properties'.  But a consultant said that

the original email content and its meta information need to be obtained from

the email service provider (comcast) in my case.  A customer service rep flatly

denied that back-ups exist. You would expect that, but it's not credible.  Is

anyone aware of old messages and their meta information are obtainable

from the service to subscribers?  If not, is there any way to authenticate

email messages without their backed-up versions?

Email Expert

Re: comcast able to retrieve old messages?

Assuming the messages are still in the account, you can call Comcast security for any further information on this issue--------------------------

 

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week)

1 - 888-565-4329




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Regular Visitor

Re: comcast able to retrieve old messages?

Thanks Latoque.  Comcast.net does not indeed backup email messages

as it would constitute invasion of subscribers' privacy.  That is under-

standable.

 

Given that, is there anyway to authenticate email messages?  Say, like:

An email message at a client site is unaltered in message content as well as its

meta information since its arrival at the client platform?

Email Expert

Re: comcast able to retrieve old messages?

I'm going to escalate this to the forum admins for follow up with you.  I honestly don't know if what you are describing is possible.




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Official Employee

Re: comcast able to retrieve old messages?

Hello atreya, we don't have back up email especially not going back 4-5 years. We can however provide assistance to local law enforcement or the courts in regards to your email if a subpoena is provided. There are also cases where we can retrieve deleted emails up to 180 days, but this still is not the same as backed up emails. To back up email you should use a third part email client such as outlook or Mac mail to store your emails.





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