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changed from outlook email

New Poster

changed from outlook email

recently changed from outlook to Xfinity email.  Now most of my migrated emails have disappeared and I haven't received a new email for almost 12 hours

Email Expert

Re: changed from outlook email

Can you clarify---------do you mean Outlook the desktop client or Outlook.com the webmail app?  And how are you accessing your email------------on a computer with a browser and the webmail, or on a mobile device or what?




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New Poster

Re: changed from outlook email

I have the web Outlook mail app on a laptop with wifi.  I tried to delete the mail app by deleting the address, but doing that also deleted all email on my Xfinity account.

Email Expert

Re: changed from outlook email

This is a bit confusing.  Forget Outlook for a minute.  Sign into your account using only the Comcast webmail and your browser.  Send yourself a test email from some non-Comcast account you have like Yahoo or Gmail or something.  Does it arrive OK?  When signed into the Comcast account, are all your emails and folders there?




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
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I am an XFINITY Forum Expert and I am here to help.
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