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certificate invalid

Regular Visitor

certificate invalid

HI!

When I click on a message in my comcast email, I get a message saying the certificate sibcn.comcast.net is invalid.

Any idea how to correct this?

Thanks

New Poster

Re: certificate invalid

I have been getting the same message when I open or attempt to open emails... "Safari cannot verify the identity of the website. slbcn.comcast.net certificate is not valid"

What is causing this and how can it be corrected?

 

I don't see any replies to the original message. I wish the folks at COMCAST would reply.

New Poster

Re: certificate invalid

I got the same thing, what is up with that??

Regular Contributor

Re: certificate invalid

Same  here - first reported the issue last week.  The certificate apparently expired on March 1st.

New Poster

Re: certificate invalid

This is the same problem I'm having. Did anyone respond?

 

Regular Contributor

Re: certificate invalid

Not yet.

Regular Visitor

Re: certificate invalid: sibcn.comcast.net

Had the same issue - a drop down alert while in my comcast email. Called comcast, spoke to Maria in Secity Assurance department. She stated that she was not aware of any afiiliation between Comcast and sibcn.comcast.net. She offered to walk me through the following steps on my mac:

 

Open Safari.

 

> Preferences.

 

> Privacy

 

> Remove all website data

 

          Close out of safari.

          Reopen Safari

          Log in to Comcast and access email. 

 

This worked for me. Had it not worked, Maria explained that an appointment would have been set up and a technician sent to investigate the situation. She wa helpful.

 

 

Regular Contributor

Re: certificate invalid: sibcn.comcast.net

Interesting...  here are the details regarding the certificate (slbcn, not sibcn):

 

 

COMCAST error.png
New Poster

Re: certificate invalid: sibcn.comcast.net

Thanks - I tried this fix and it seems to have worked...

Regular Visitor

Re: certificate invalid: sibcn.comcast.net

Thanks for the info; unfortunately it did not solve the problem!

Regular Visitor

Re: certificate invalid: sibcn.comcast.net

Thanks! 

The first time I tried this, it didn't work. But then I tried it again and re-started my mac, and it worked!