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certain emails not being received

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certain emails not being received

Not receiving emails from our business server to my Comcast account.  Some other sources of emails are being received.  Emails are not going to spam.  The emails look fine going to the port25 email verifier.  PSF is good.  DKIM is good.  But, Comcast is rejecting the emails.  What are your rules for rejecting emails?  How to determine the issue?

 

Could our server be on a black list?  Not according to port25.com.  Our domain is arc400.com.  Where do I go from here?

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Re: certain emails not being received

I am not getting certain e-mails.  How do I solve this problem.  Thanks

Gold Problem Solver

Re: certain emails not being received


jaycos2237 wrote: Not receiving emails from our business server to my Comcast account. ...

Please see http://postmaster.comcast.net/index.html

and https://www.xfinity.com/support/internet/email-errors/

 

Comcast Security Assurance should be able to help you with this. Give them a call at 1-888-565-4329 (from http://constantguard.comcast.net/help/report-abuse/). Note that this is NOT one of the general customer service numbers.

The first-line reps there are sometimes not very helpful. If so, be persistent, and keep at them until you get a satisfactory answer.