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cannot view or download attachments (word, pdf, excel) since email upgrade

New Poster

cannot view or download attachments (word, pdf, excel) since email upgrade

since comcast upgraded email system we have not been able to view or download any attachments on emails we receive

does not work for word, pdf, or excel

 

what is causing this and how do we get corrected? email version 7.8.2-2.0.0.-7

thanks

Email Expert

Re: cannot view or download attachments (word, pdf, excel) since email upgrade

There is no way to preview document type files in either the old or new format.  You can preview jpeg images in either one though. In the new format, to view a photo attachment, click on the set of squares to the right in the header.  They look like this---------------------

 

 

Preview photo attachments in new format.jpg




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