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cannot receive email from one user

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cannot receive email from one user

I am unable to receive emails from one particular company.....what could be causing this?

Gold Problem Solver

Re: cannot receive email from one user

Possible that it is being blocked for spam. Is the company receiving a bounced error message from Comcast?

You can also phone the Security Assurance Department.

Customer Security Assurance Department
The Customer Security Assurance organization is here to help you have a safe and secure online experience. This dedicated group of security professionals responds to issues pertaining to phishing, spam, infected PCs (commonly referred to as "bots"), online fraud and other security issues.
Business Hours: 6:00am – 2:00am EST
7 days a week
Contact: (888) 565-4329


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.