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cannot access email

New Poster

cannot access email

for some reason i can't open my email. it says i am not authorized. can you please help me with this?

Gold Problem Solver

Re: cannot access email

Poat the entire error message you are getting. Are you sure you have signed in with the correct username AND password?

Post back please.


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Poster

Re: cannot access email

Email comes in but I can't send email.  I am using a Macbook Pro with the latest version on it.  I get the floolwing message when I use Bellsouth and Gmail:  trying to log into BellSouth SMTP failed verify username and password are correct

New Poster

Re: cannot access email

I have used the correct username and password.  Never changed a thing, but did do a hard reset on the computer.

Regular Visitor

Re: cannot access email

Did you ever solve problem and how. I have same problem.