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can't receive HTML attachments

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Contributor

can't receive HTML attachments

I have full version sfinity connect. and recently  can not receive mail with HTML attachments. I have sent myself an attachment HTML and can send but never receive I have sent the same email attachment from yahoo mail to comcast and do not receive. i receive messages and jpeg attachments don't know what to do. Any help would be appreciated.

Accepted Solution

Re: can't receive HTML attachments

There is an issue that started a few days ago in Firefox v39.  I am getting the same connection error.  As I understand it Comcast is working on it.

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Email Expert

Re: can't receive HTML attachments

From the Inbox page, go to Preferences>>>>>Email>>>>>>Reading Email>>>>>>Display Email.  Do you have the box checked to display as HTML?




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Contributor

Re: can't receive HTML attachments

I think it has to do with firefox as I was testing with my firefox favorites and the ones dated july 9th wouldn't come through but earlier ones would. Now firefox won't let me sign in to the sfinity forums, ie10 would and chrome would. firefox said secure connection failed so I am sure it has to do with firefox. Thank you.

Email Expert

Re: can't receive HTML attachments

There is an issue that started a few days ago in Firefox v39.  I am getting the same connection error.  As I understand it Comcast is working on it.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Contributor

Re: can't receive HTML attachments

Comcast and firefox 39 seem to have a few problems. I installed chrome and everything is fine. Never used chrome before but so far so good.