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can't attach doc to email!

New Poster

can't attach doc to email!

Cannot attach an Excell doc to my email.  Why?

Service Expert

Re: can't attach doc to email!

How are you trying to attach the file?  What happens when you try?  Are you getting any error messages?  If so, what are they?  Is this in webmail or an email client such as Outlook, Windows Live Mail, etc?




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New Poster

Re: can't attach doc to email!

I can't attach emails either.  They come up looking like a slide bar

Frequent Visitor

Re: can't attach doc to email!

For the longest time, I was able to attach various in numerous documents to emails. However now, when I see it the attachment I can, the drop-down menu gives me a choice of attaching a photo or taking a photo!! I've spent countless hours on phone with COMCAST explaining the issue but no resolution.

Service Expert

Re: can't attach doc to email!

Is this happening in residential webmail?  This is what I see:

 

attach file2.JPG




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Frequent Visitor

Re: can't attach doc to email!

Sorry I was not clear on the fact that I am using the Xfinity connect app NOT web mail. I have the newest iOS 9.01 installed and the most current Xfinity connect updates
Service Expert

Re: can't attach doc to email!

I'm closing this thread so that your question is in only ONE post.

 

Sorry.




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