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can see email on home page

Frequent Visitor

can see email on home page

When I logon on there is no email being shown! If i click on the > sign on email the responce is "Sorry there was an error displaying your email" but if I click on EMAIL it goes to Email with the new https:. I'm using windows XP. hope this helps.

Email Expert

Re: can see email on home page

This is a little confusing-----can you access your email or not?  Are you getting to the Inbox?




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Frequent Visitor

Re: can see email on home page

About 2 weeks ago when I log on it would show me the number of emails I had, now it doesn't show me the number of emails

I have to click on either of the EMAIL on the home page to get my EMAIL, Yes it does go to my inbox and shows me my email.

Email Expert

Re: can see email on home page

First, try just refreshing the page and see if the counter shows up.  If not----------------


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools". 




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I am not a Comcast employee, I am a paying customer just like you!
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Was your question answered? Mark it as an accepted solution!solution Icon
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Frequent Visitor

Re: can see email on home page

I fix it. 

Found out that under Manage Add-on, XML DOM Documents was not ENABLE. Enable it now it works fine.