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can not access email says undefined

New Poster

can not access email says undefined

can not access email from my home page. comes up undefined. worked fine 2 days ago. did all my udates. quick scan security and even did a system restore nothing has helped. this is on my lap top only. anymore suggestions? thank you

Gold Problem Solver

Re: can not access email says undefined

Please copy/ paste the entire error message you are receiving.

Are you using Xfinity Connect, or a different email program or device?

Which browser/ versiin?  Did yiu clear your cache?


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.

Regular Visitor

Re: can not access email says undefined

I am having the same problem when trying to connect from my MacBook Air.  It was working fine for several months but stopped working a few days ago.  I am connecting via comcast.net xfinity connect using the Google Chrome browser.  It goes to a blank screenw ith spinning circle and says "undefined"

New Poster

Re: can not access email says undefined

I am using xfinity connect with windows 7 and firefox just like I have been doing for years.Just started acting all stupid, never had this problem before, haven't done anything different, just click from my home page and xfinity logo comes up with spiral, left it to spiral for a while but still nothing comes up. Did another restart that did not help either! And yes everything is cleared.