Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,624,491

members

5

online now

1,804,047

discussions

Back to Top

can I keep e-mail addresses?

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 8
165 Views

I am moving out of the U.S. this summer.  I will have to cancel my Xfinity account.  Will I still be able to use my existing Xfinity e-mail addresses on whatever my new srvice is?  Tha nks in advance for any answers!

7 REPLIES
Posted by
Silver Problem Solver

Message 2 of 8
147 Views

barrapete wrote:

I am moving out of the U.S. this summer.  I will have to cancel my Xfinity account.  Will I still be able to use my existing Xfinity e-mail addresses on whatever my new srvice is?  Tha nks in advance for any answers!


No. Your email is tied to your service. If you don't have one, get an email address at any of the common free services (Gmail, Outlook.com, etc...) Then start changing all your contact info and notifications to point at the new address.

Posted by
Service Expert

Message 3 of 8
137 Views

andyross, customers are allowed to keep their email addresses now after cancelling an account.

 

Having said that, however, I don't know if that holds true for someone moving out of the country being able to access their email after cancellation. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Service Expert

Message 4 of 8
135 Views

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Gold Problem Solver

Message 5 of 8
112 Views

barrapete wrote: I am moving out of the U.S. this summer.  I will have to cancel my Xfinity account.  Will I still be able to use my existing Xfinity e-mail addresses on whatever my new srvice is?  Tha nks in advance for any answers!

For reference: https://www.xfinity.com/support/internet/email-only-faqs/
and https://www.xfinity.com/support/internet/using-email-only/

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 6 of 8
83 Views

Thank you for the good information!  Much appreciated.

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 7 of 8
78 Views

Thank you, it appears that we can as long as we log into it at least once every 9 months.

Posted by
Silver Problem Solver

Message 8 of 8
66 Views

Again wrote:

andyross, customers are allowed to keep their email addresses now after cancelling an account.

 

Having said that, however, I don't know if that holds true for someone moving out of the country being able to access their email after cancellation. 


Thanks. I see that is a relatively new change. That said, it's still a good idea to use a 3rd party email as your primary contact address.