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can I keep e-mail addresses?

New Poster

can I keep e-mail addresses?

I am moving out of the U.S. this summer.  I will have to cancel my Xfinity account.  Will I still be able to use my existing Xfinity e-mail addresses on whatever my new srvice is?  Tha nks in advance for any answers!

Silver Problem Solver

Re: can I keep e-mail addresses?


barrapete wrote:

I am moving out of the U.S. this summer.  I will have to cancel my Xfinity account.  Will I still be able to use my existing Xfinity e-mail addresses on whatever my new srvice is?  Tha nks in advance for any answers!


No. Your email is tied to your service. If you don't have one, get an email address at any of the common free services (Gmail, Outlook.com, etc...) Then start changing all your contact info and notifications to point at the new address.

Service Expert

Re: can I keep e-mail addresses?

andyross, customers are allowed to keep their email addresses now after cancelling an account.

 

Having said that, however, I don't know if that holds true for someone moving out of the country being able to access their email after cancellation. 




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Service Expert

Re: can I keep e-mail addresses?

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.




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Gold Problem Solver

Re: can I keep e-mail addresses?


barrapete wrote: I am moving out of the U.S. this summer.  I will have to cancel my Xfinity account.  Will I still be able to use my existing Xfinity e-mail addresses on whatever my new srvice is?  Tha nks in advance for any answers!

For reference: https://www.xfinity.com/support/internet/email-only-faqs/
and https://www.xfinity.com/support/internet/using-email-only/

New Poster

Re: can I keep e-mail addresses?

Thank you for the good information!  Much appreciated.

New Poster

Re: can I keep e-mail addresses?

Thank you, it appears that we can as long as we log into it at least once every 9 months.

Silver Problem Solver

Re: can I keep e-mail addresses?


Again wrote:

andyross, customers are allowed to keep their email addresses now after cancelling an account.

 

Having said that, however, I don't know if that holds true for someone moving out of the country being able to access their email after cancellation. 


Thanks. I see that is a relatively new change. That said, it's still a good idea to use a 3rd party email as your primary contact address.