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blocking incoming e-mails

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blocking incoming e-mails

my account is blocking one particular incoming address.   HOW do I reset and allow the incoming address to appear on my screen ????

Gold Problem Solver

Re: blocking incoming e-mails

Go to Preferences click on Email settings scroll down to Email filters.  See if you have that email address blocked.  If blocked, delete the filter.

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Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.