Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,405

members

72

online now

1,952,536

discussions

Top

block sender

ANSWERED
New Poster

block sender

I am trying to block an incoming email address. I have been unable to do this.Any help?

Accepted Solution

Re: block sender

Create an email filter
Sign into XFINITY Connect and click on the Preferences tab at the top.
Select Email Filters, and then select Add Filter.
Enter the Filter Name.


A single filter can have multiple criteria for how a message will be classified. Choose if you want affected messages to meet Any criteria or All criteria.
Select the criteria using the drop-down menus. Options include criteria based on all or part of an email address, words in the subject line, or message length. Add or remove criteria by clicking the + or – buttons.
Select the action to be performed, such as sending emails to a specific folder or directly to Trash.
Click OK to save your filter.
Back at the Email Filters page, click Run Filter to filter your existing inbox. From here, you can also choose Delete Filter or Edit Filter.
View answer in context
Silver Problem Solver

Re: block sender

You need to be more descriptive. Just saying "it doesn't work" isn't very helpful.

If you want to block a particular email, you must sent up a filter to do it. Preferences, Email, Email Filters.

Gold Problem Solver

Re: block sender

Create an email filter
Sign into XFINITY Connect and click on the Preferences tab at the top.
Select Email Filters, and then select Add Filter.
Enter the Filter Name.


A single filter can have multiple criteria for how a message will be classified. Choose if you want affected messages to meet Any criteria or All criteria.
Select the criteria using the drop-down menus. Options include criteria based on all or part of an email address, words in the subject line, or message length. Add or remove criteria by clicking the + or – buttons.
Select the action to be performed, such as sending emails to a specific folder or directly to Trash.
Click OK to save your filter.
Back at the Email Filters page, click Run Filter to filter your existing inbox. From here, you can also choose Delete Filter or Edit Filter.


Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




New Poster

Re: block sender

The one issue I have with comcast e-mail is there is NO easy way to block senders.NetZero has such a simple button to block a sender and it works great.I would think Comcast after all these years would have updated to make it easier for one to block certain e-mails without this long,unclear present process in place of making filters.

Regular Visitor

Re: block sender

What + or - buttons.  I don't see any in the filter

Email Expert

Re: block sender


regcurry wrote:

What + or - buttons.  I don't see any in the filter


Note that CCCarole posted that information 9 months ago.  Apparently the filter feature has changed since then, because I don't see any + or - buttons either.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Visitor

Re: block sender

Thanks.

New Poster

Re: block sender

How do I block e-mails from my inbox?