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attachments disappearing

New Poster

attachments disappearing

In this new system emails in the same thread are collected under the original "subject". When I first get an email with an attachment, I can open the attachment. However when there are further emails added to the thread the attachments disappear and I can no longer find them to open them up. Any help would be appreciated.

Official Employee

Re: attachments disappearing

 

Hello will5s, I can assist you with finding out what's happening with your attachments. When he attachment goes missing can you still see it in the original email? Are you reading your mail using our website or through our app? 





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Official Employee

Re: attachments disappearing

There are two things.


If you want to leave conversation view on, look for the paperclip icon on the collapsed messages (will be on the right hand side.)

If you want to disable conversation view, you can follow the directions in the XFINITY Connect FAQ. Here is a link to the specific section
https://connect.xfinity.com/appsuite/apps/faq/index.html#turnOffConversationView





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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon