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attach will not attach

ANSWERED
Regular Visitor

attach will not attach

About an hour ago I was unable to attach anything and send. 

Accepted Solution

Re: attach will not attach

Do you have COMPATIBILITY VIEW enabled for your browser?  You need it on.

Click on TOOLS on the browser toolbar, then click on Compatibility View in the drop-down menu.  Close and re-open your browser.  Now re-open XfinityConnect and see if it works.

If not, post back again.

 

Also- clear your browser cache.

CC

View answer in context
Gold Problem Solver

Re: attach will not attach

What is the size of the attachment?

Is it a document or an image?

Whihc borwser/version are you using please?

Which version of XfinityConnect?

Open XfinityConnect, click on Preferences, and then click on General.  A window will open showing you which version is checked. 

 

Post back,

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Regular Visitor

Re: attach will not attach

Hello,

 

I am using the full version of Xfinity on my pc.  IE 11.  The problem started when I tried to send a 603 kb file with extension .wav  which I had downloaded from my old lap top....which I hadn't used in several years.   It suddenly stopped attaching and now I cannot attach anything using Comcast on either my pc or new lap top.

Regular Visitor

Re: attach will not attach

I forgot to add I am using windows 7

Gold Problem Solver

Re: attach will not attach

Do you have COMPATIBILITY VIEW enabled for your browser?  You need it on.

Click on TOOLS on the browser toolbar, then click on Compatibility View in the drop-down menu.  Close and re-open your browser.  Now re-open XfinityConnect and see if it works.

If not, post back again.

 

Also- clear your browser cache.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Regular Visitor

Re: attach will not attach

I have comcast.net and comcast.com in compatibility mode.  I had it there prior to this current situation.

I rechecked it and it's still there but somehow now everything is OK.  I have sent several test messages to myself with both jpegs and docs. 

Thanks for being there.  I'm not sure why but everything is working now.  Thanks again!

Regular Visitor

Re: attach will not attach

Using windows 10.

Software does not allow me to attach file to an e-mail even thought that I identify the file and press attach

Service Expert

Re: attach will not attach

What happens when you try?  Are you getting any error messages?  How large is the file you're trying to attach?




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Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: attach will not attach

It is small file less tan 100kb

Thre problem is that I follow the steps for attaching a Word file with an image that I am sending from my home pC to my Mc at work.

 

I press ATTACH

a new window open with fiver or six spaces where to add a file

I press BROWSE

another window open where I search to find the file

I highlight the file

Press save

Nothing happens, instead of bringing me back to wheres I selected to browse an the file should be listed, as I had selected.

 

I tried several times and nothing happens, no error message or any thing.

 

This is the wierdest thing that I have seen.

 

Sincerely

 

Jose