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anyone else having problems opening their emails tonight?

New Poster

anyone else having problems opening their emails tonight?

Is anyone else having difficulty opeing their Xfinity emails tonight?

New Poster

Re: anyone else having problems opening their emails tonight?

sure am and its ticking me off..this is the second time in my recent memory this has happened..and they dont even offer to take money off your bill....for what they charge you would think they would have their act together

New Poster

Re: anyone else having problems opening their emails tonight?

I am having trouble with not being able to see email inbox messages!

Inbox won't load.

New Poster

Re: anyone else having problems opening their emails tonight?

Yes!!  Can't open on my phone or desktop but my husband can open them on his Kindle?


kriegrelic wrote:

Is anyone else having difficulty opeing their Xfinity emails tonight?


 

New Poster

Re: anyone else having problems opening their emails tonight?

Yes, I cannot access my e-mail.  I cannot even access the Trash Bin.

Regular Visitor

Re: anyone else having problems opening their emails tonight?

yes email content will not display.  I get message of time out with some external server.

Same issue on desk top, lap top and ipad.

Regular Visitor

Re: anyone else having problems opening their emails tonight?

YES! I cannot get email from any device. It would be nice if Comcast posted a message on support page admitting mail server is down. I tried to chat with tech support, I was # 261 in the queue. I'd GUESS they know they have an issue.

New Poster

Re: anyone else having problems opening their emails tonight?

A few hours ago I was happily working with my email; as I have for over 10 years.     I took a break; only to find a different system when I returned.   Now, I have a changed system that will not allow me to open my emails, or do anything else productive.

 

Not a smooth transition to entirely new software.......

New Poster

Re: anyone else having problems opening their emails tonight?

Yes! I cannot open my emails either.  but my sister and mom can read theirs. I hope Xfinity is working on the problem.

New Poster

Re: anyone else having problems opening their emails tonight?

Any way to solve the mystery of how to read my email, now that the system has been "improved"

New Poster

Re: anyone else having problems opening their emails tonight?

yes, we are...cannot get the chat option to work either

have restarted modem but it made no difference

New Poster

Re: anyone else having problems opening their emails tonight?

Yes mac and ipad wont load messages but my iphone will.  Hope this gets resolved soon

New Poster

Re: anyone else having problems opening their emails tonight?

Problem appears to be at the server level so I don't think there's anything we can do to fix it ourselves. I guess we just have to wait for Comcast. Countdown starting......now!

New Poster

Re: anyone else having problems opening their emails tonight?

I am - inbox on Outlook on my PC won't load, I was able to send a message, but my inbox won't load. - been like this at least for at least 3 hours. I am able to see e-mails when I log onto Comcast through my browser. 

Contributor

Re: anyone else having problems opening their emails tonight?

Mine down too.  I can log in, but when I click on an email all I get is the spiining arrow wheel.  I can't receive email either.  I can, however, send an email to my other email account. It might be time to switch to that other account as my main email. I wish I had another option like FIOS, but Comcast is the only game in town.

 

Comcast customer service is truly horrible. What makes this so frustrating is that there is ZERO communication from Comcast.  How about a message at the top of the suppport page that there is a problem and the approx. time it'll be fixed.  How hard would that be?

New Poster

Re: anyone else having problems opening their emails tonight?

Having same issue all afternoon and, conveniently, Comcast isn't "accepting live chat at this time".  H A T E   Comcast!

Regular Visitor

Re: anyone else having problems opening their emails tonight?

I have 2 very important e-mails with info I need tonight and I can't read my messages either.

Frequent Visitor

Re: anyone else having problems opening their emails tonight?

inbox won't load

Frequent Visitor

Re: anyone else having problems opening their emails tonight?

Message from their Twitter

https://twitter.com/comcastcares/status/943636108298018816

New Poster

Re: anyone else having problems opening their emails tonight?

I can relate.  I need to access one of my emails to get a deal that expires tonight.  I can only get the deal by going through the email.  I’m really getting frustrated.

Frequent Visitor

Re: anyone else having problems opening their emails tonight?

YES!!!!!

New Poster

Re: anyone else having problems opening their emails tonight?

Yes, I can't open them. Something must be up. 

Frequent Visitor

Re: anyone else having problems opening their emails tonight?

Email won't load and I get a message about can't connect to server and timed out.

Contributor

Re: anyone else having problems opening their emails tonight?

Add my name to the list of Comcast customers that cannot access their e-mail.

 

UNACCEPTABLE!

New Poster

Re: anyone else having problems opening their emails tonight?

i been having problems since 4:00 pm

Contributor

Re: anyone else having problems opening their emails tonight?

"while we work to fix"...probably means they are all liquored up at the moment so we'll have to wait until they sober up or the spring thaw, whichever comes first.

New Poster

Re: anyone else having problems opening their emails tonight?

I have not been able to receive or send emails for a few hours.  Does not work on my PC-Outlook or iphone.

New Poster

Re: anyone else having problems opening their emails tonight?

YES!!!

New Poster

Re: anyone else having problems opening their emails tonight?

Same! shows downloading messages, but then nothing! Nothing new since  8:15 am on home computer and 4:50 pm on phone Smiley Sad


kriegrelic wrote:

Is anyone else having difficulty opeing their Xfinity emails tonight?


 

New Poster

Re: anyone else having problems opening their emails tonight?

Got them all but can't open any one of them ,all I get is the circle of dots going round & round .Tried to open a chat with Comcast but they said to try again latter.

 

New Poster

Re: anyone else having problems opening their emails tonight?

I too cannot open emails! Is everyone having trouble in same area;
New Poster

Re: anyone else having problems opening their emails tonight?

Yes since Comcast changed their e-mail interface a while back the

Comcast e-mail system become a complete DISASTER!!   

Can't open e-mails right now and many times in the past as well,

and I'm quite sure many times in the future because I don't

think they have any idea how to fix the system they DESTROYED!!

Long delays logging in and out,  E-mails get double spaced 

automatically even if You don't want them to be double spaced,

Sometime e-mails don't delete and re-appear, drafts get ruined.

The entire e-mail systems functions about as Good as

a car with no wheels and no engine.   This is a sad situation.

They formerly had the Best e-mail system in the world that worked

like a finely tuned instrument and they went and tried to improve on

it and in doing so turned it into the worst e-mail system in the world!

It's the old saying if it's working Great and it's not broken,  Don't try and fix it.

But they did and now we pay them a ton of money for a Garbage e-mail system!

New Poster

Re: anyone else having problems opening their emails tonight?

I can't pull up my emails, too....Was able to pull them up this morning....Tried to 'chat,' but Xfinity not accepting chats at this time......Darn

New Poster

Re: anyone else having problems opening their emails tonight?

yes!!!! this is killing me. I need to get my emails NOW!!

Frequent Visitor

Re: anyone else having problems opening their emails tonight?

 

  YES!!!  Why even bother calling customer service. Does comcast recognize that they have a problem with this "new

  and improved platform" ?  For me there have been problems for a year.  Never had issues with the old set up.  

  

New Poster

Re: anyone else having problems opening their emails tonight?

yes, it's awful!

 

New Poster

Re: anyone else having problems opening their emails tonight?

Yes, this is really bad and no help from Comcast.  Glad my wife is paying the bill.  

New Poster

Re: anyone else having problems opening their emails tonight?

Yes. The email opens, but only displays address and subject. Body of message will not open. The refresh arrows just keep spinning where the message should appear. Has anyone figured out what the fix is?

Regular Visitor

Re: anyone else having problems opening their emails tonight?

Yep can't open any on my e-mails here in Northeast Philadelphia the home of comcast   You would think they would serve their home base people better but also for the second night in a row the XF1 tv/dvr froze and can't change any channels last night it was over an hour so far tonight it's been over 15 minutes and waiting

New Poster

Re: anyone else having problems opening their emails tonight?

yes, past couple hrs

New Poster

Re: anyone else having problems opening their emails tonight?

Yes since Comcast changed their e-mail interface a while back the

Comcast e-mail system has become a complete DISASTER!!   

Can't open e-mails right now and many times in the past as well,

and I'm quite sure many times in the future because I don't

think they have any idea how to fix the system they DESTROYED!!

Long delays logging in and out,  E-mails get double spaced 

automatically even if You don't want them to be double spaced,

Sometime e-mails don't delete and re-appear, drafts get ruined.

The entire e-mail systems functions about as Good as

a car with no wheels and no engine.   This is a sad situation.

They formerly had the Best e-mail system in the world that worked

like a finely tuned instrument and they went and tried to improve on

it and in doing so turned it into the worst e-mail system in the world!

It's the old saying if it's working Great and it's not broken,  Don't try and fix it.

But they did and now we pay them a ton of money for a Garbage e-mail system

New Poster

Re: anyone else having problems opening their emails tonight?

Dont worry all, I am 274th in the que on their support chat, should have it solved by 2019.Xfinity.JPG

New Poster

Re: anyone else having problems opening their emails tonight?

can not open email, whats going on ? it started today

Frequent Visitor

Re: anyone else having problems opening their emails tonight?

Yesssss!!!!!!!!!! On my windows computer, ipad and iphone!!
Lucky I have a gmail account too or I would be locked out entirely.
They have got to fix this!!
New Poster

Re: anyone else having problems opening their emails tonight?

Yes, So frustrating! Can't even get in to chat. Tried resetting everything to no avail...at least we are not alone.

New Poster

Re: anyone else having problems opening their emails tonight?

So much for getting any work done tonight.  I hope my boss undertstands.

 

An also like others have said why not put something up on the support page.  I love how they send you to the forums to find out that everyone is suffering from the same problem.

New Poster

Re: anyone else having problems opening their emails tonight?

So incredibly frustrating!!! I was on the phone with a rep who's in Mexico, and taking FOREVER!!! He's totally in the dark that there's a problem with their server, so I asked to be transferred to a supervisor. The next guy (who's in CA) was at least aware there's a server problem, and told me the issue should be resolved by tomorrow morning - but how does he really know??? Comcast has been documented as one of the worst companies for customer service, and tonight is no different! Good help is hard to find.....but I guess misery likes company.  Fingers crossed!

New Poster

Re: anyone else having problems opening their emails tonight?

Yes. I'm glad I'm not the only one.

Regular Visitor

Re: anyone else having problems opening their emails tonight?

yes, - internet ok, email down

New Poster

Re: anyone else having problems opening their emails tonight?

Yes....and it's really annoying!! 

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