Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,342

members

4

online now

1,953,179

discussions

Top

alternate e-mail???

Frequent Visitor

alternate e-mail???

When I tried to log in, I got a screen telling me to update my info.  It asked for my e-mail address but wouldn't let me use my comcast.net address.  Comcast.net is my e-mail address.  What is this BS?  I had to enter my yahoo address but I never use that one.  It's crazy to ask for my e-mail address then refuse to accept it because it's Comcast.  There are better ways to verify that a person is who they say they are.  I would like Comcast to act intelligently about this and stop wasting my time.  I pay you over $100/mo for just internet and phone, which is outrageous.  You should do better by me.

Gold Problem Solver

Re: alternate e-mail???

On the homepage under QUICK LINKS, click the text to re-set your password.

Also, if there us ant possibility that someone got access to your password,Naldo change your secret question.

In Preferences, click on Email settings and go down to a Email a Forwarding...click there.  This will take you to that window, make sure that email forwarding is off and dies not contain any email addresses.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.