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adding new e-mail addresse

New Poster

adding new e-mail addresse

I can add an edit new e-mail addresses in my address book however, when I go to write a new e-mail & click "to" box, those new or edited address are not therein the drop down names.  I have tried several times, refreshed, rebooted and nothing happens.  I have done this many times in the past and have never had a problem.  Am I missing something??

Email Expert

Re: adding new e-mail addresse

Try having the address book re-synced. You need to send an email to helpme@sv.comcast.com In the subject line put "Need Slow Sync of Address Book". In the body of the message describe the problem, and make sure you include the email address with the problem. It can take up to 24 hours for the re-sync to work.

 

OR

The address book is actually supplied by a company called Plaxo. There are separate copies in the Full and Lite versions of Xfinity Connect, and they are supposed to be synced with each other. Once in a while they can get out of sync and it will cause these kinds of problems.If you want to try to fix it yourself, switch to the Lite version of Xfinity Connect. In the Inbox page, go to Preferences>>>>>General>>>>Versions. Make the change there. While in Lite, make your changes to the address book. If you switch back to the Full version ( the default view), those changes should be reflected in that address book, although it can take up to 24 hours to show up. The Lite version has the primary, or "master" copy of the address book.

 

 

 

 




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