Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,978

members

65

online now

1,953,855

discussions

Top

add a user

New Poster

add a user

im trying to add a user and the add a person is not on the screen

Frequent Visitor

Re: add a user

Hello,

Go to https://customer.xfinity.com/Secure/UserSettings/ - you need to sign in

You will see Users &  Preferences

Right below there will be a button with a plus sign - add a user.

 Fullscreen capture 1272016 94533 AM.jpg

Follow directions from there.

 

Gold Problem Solver

Re: add a user

NOTE: You must sign. In with your PRIMARY. Username and password first.



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.