Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,154

members

62

online now

1,954,765

discussions

Top

accessing my xfinity email account

New Poster

accessing my xfinity email account

hi everyone,   its been awhile since ive ckd my xfinity/comcast email.  im no longer a comcast subscriber. havent been for years but ive been using my email address off and on.  I cant log on is there any hints or did i miss a memo and only subscribers can have an xfinity/comcast email?

 

thank you,

 

the bulldog

 

 

Email Expert

Re: accessing my xfinity email account

If you left Comcast prior to last April, I'm surprised that you could still access the email.  The policy prior to that was that the email was proprietary, and once you were no longer a paying customer you lost all services including the email.  But in April of 2016 that policy was changed, and now you can keep the email even after you drop service, as long as you had signed into it within 90 days prior to leaving, and then sign in at least once every 9 months thereafter.  As far as I know, there is no way for people who left prior to last April to reactivate the email without having Comcast service.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon