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access to email

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access to email

i see a lot of  posts  from people not able to access their email page from Florida and elsewhere.Myself included.  Not that it solves the basic problem, but i have found if I sign into my basic infinity(not your email account) account first, my email access line has a red infinity block and a number for emails in your email page. click on arrow to right  for email preview, then open inbox from the bottom of this location.  Works for me until they solve the basic problem.