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Your XFINITY Connect session has timed out due to inactivity. Click here to go back

New Poster

Your XFINITY Connect session has timed out due to inactivity. Click here to go back

Error message I keep getting: connection session has timed out, click to go back. When I click to go back it opens another comcast window. will not go to email. I have several windows open. Tried to go to email other ways, will not open. Opens on another computer. not mine. Help

Email Expert

Re: Your XFINITY Connect session has timed out due to inactivity. Click here to go ba


Try clearing out your browser's cache/browsing history. When you have done that, close out the browser and re-start it in a fresh session.

If that doesn't do it, then try using a different browser and see if you can duplicate the problem that way. If it works OK then you will know the problem probably lies with the first browser. eg: if you are using Internet Explorer, try Chrome or Firefox.

Also, you could try switching from the Full version of Xfinity Connect to the Lite version. Go to Preferences>>>>General, and see which one you're using now. Full is the default. Select the Lite version.

If you are using IE 10 or 11, make sure Compatibility mode is enabled for comcast.net. You will find it in IE under "Tools".




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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Your XFINITY Connect session has timed out due to inactivity. Click here to go ba

I appreciate your help! But with what I pay Comcast, why can't someone from their IT side reply?

 

Thanks again!

 

 

Email Expert

Re: Your XFINITY Connect session has timed out due to inactivity. Click here to go ba

These are customer to customer support forums.  Comcast employees do post in here, but on no particular schedule.  Have you tried any of the suggestions I posted?  From what you describe about being good on one computer but not another tells me it's likely something specific to that one machine.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Contributor

Re: Your XFINITY Connect session has timed out due to inactivity. Click here to go ba

Mine is doing the same thing this morning..... Smiley Sad

 

 

9am......issue has resolved itself.