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Xfinity email

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Xfinity email

I've noticed that the "trash" now only keeps very recent trashed emails. I need to retrieve an older dated email. Is there any way to recover them?

Email Expert

Re: Xfinity email

First of all, check your deletion schedules to see how you have them set;  from the Inbox page go to Preferences>>>>>>Email>>>>>>Email Deletion Schedules.  The longest you can keep anything in the Trash or Spam folders is 30 days.  Also------------

 

You have a feature called “Recover Deleted Items”. It appears only in the default Full version of XC. It is intended to recover emails that you deleted to the Trash folder. To see it, right-click on the Trash folder. You will see a small pop-up menu, and the last choice at the bottom is “Recover Deleted Items”. Click on it and it will open a window showing emails that you deleted. It is supposed to go back 15 days, but may go back farther than that. From that window you can restore emails to any folder you have. Select the ones you want and then click on the little folder icon at the top of that window. That will display all your folders, and you can move your selection to any one you want.

If the emails went missing for any other reason, the feature supposedly won’t show them. E.G: if your deletion schedules deleted them or you have a malware infection of some kind.




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