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Same thing here. It started around 9pm on Wednesday, Jan 28.
I was in the app a few minutes earlier, reading my email, and when I returned to the app, I received the "under maintenance" message. It works fine if I log into my other comcast email account, but not my primary account. I can get my mail on my Mac and in iPhone mail...just not through the Connect app.
They are working on the problem but I was told to uninstall and reinstall TOMORROW. She said it could be a day or two to resolve and directed me to the mobile site or to use a PC. I suggested that posting to the website and updating the message in the app would demonstrate honesty and transparency rather than saying a few hours. She was not thrilled with what I had to say.
I have uninstalled the app and will reload tomorrow and hpe it is resolved by then. Whatever happened was on Comcast as there was no recent update to the IOS so they broke it doing whatever they were doing in the background.
Yes, no doubt it was on their end and I use the iPad a lot on local WiFi. In fact it will be my only access later today at my mother-in-law's retirement home so major inconvenience. Come on Comcast. Show some urgency.
We are working on the issue. It should be resolved for most customers, but we are aware there are some still experiencing intermittent connectivity. Our engineers continue to work on the issue.
Thank you. For feedback the 'sign out and back in' worked on an old OS 5 iTouch but not on my 7.0.6 iPad which I now use.
0907 EST update. I think it's working now!