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Xfinity account set-up

New Poster

Xfinity account set-up

When using my Xfinity account log-in, I receive a message on the overview page indicating there is 1 step remaining to complete my account set-up and the personal email icon is unchecked. So I click that icon and get prompted to enter and confirm my personal email address. I then receive a message indicating a verfication email has been sent and a reply is needed but I never receive the message in my inbox or spam. I have tried this several times over a period of weeks with no success. Does anyone have a fix for this?

Service Expert

Re: Xfinity account set-up

hi, I moved your post to the email area of the forum.




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Email Expert

Re: Xfinity account set-up


@tagostino wrote:

When using my Xfinity account log-in, I receive a message on the overview page indicating there is 1 step remaining to complete my account set-up and the personal email icon is unchecked. So I click that icon and get prompted to enter and confirm my personal email address. I then receive a message indicating a verfication email has been sent and a reply is needed but I never receive the message in my inbox or spam. I have tried this several times over a period of weeks with no success. Does anyone have a fix for this?


To clarify--------you are not getting the verification message in the other, non-Comcast, account you used as the personal entry?  If so, do you have another one you can try with?




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New Poster

Re: Xfinity account set-up

In response to Latoque's post, I am not receiving the verfication email for the non-comcast email account I am trying to use as my personal email account. I do have another email account and I do receive a verification message for that account but I do not normally use that email address.

Service Expert

Re: Xfinity account set-up


@tagostino wrote:

In response to Latoque's post, I am not receiving the verfication email for the non-comcast email account I am trying to use as my personal email account. I do have another email account and I do receive a verification message for that account but I do not normally use that email address.


did you check in the spam folder of the email apps?




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