Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,145

members

16

online now

1,952,323

discussions

Top

Xfinity Email screen does not open, defaults back to My Xfinity screen

Regular Visitor

Xfinity Email screen does not open, defaults back to My Xfinity screen

The problem: I open My Xfinity and then click on the letter email icon to connect and I see the login screen. I log in BUT instead of being directed to my email, I'm redirected right back to the My Xfinity general everything screen--but I'm logged in. How do I get the email screen to appear? As of yesterday, I have to use my phone to access email--which works fine. 

 

I'm using Xfinity Email on a Mac laptop (Mac OS El Capitan v.10.11.5, browser: Safari v.9.1.1).

Email Expert

Re: Xfinity Email screen does not open, defaults back to My Xfinity screen

Try clearing the cache/browsing history in Safari, then close it out and restart it in a fresh session.  If that doesn't work try using a different browser.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon