Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,597,737

members

43

online now

1,781,643

discussions

Back to Top

Xfinity Email and Windows 8

Posted by
Edited on
‎12-04-2012 03:28 PM

Valued Contributor

Member Since: ‎09-13-2006
Posts: 384
Message 1 of 3 (18,483 Views)

Xfinity Email and Windows 8

[ Edited ]

When configuring your mail on Windows 8, you may have received the error that Mail doesn’t support POP3 email accounts.

Microsoft Windows 8 does not currently support the POP3 protocol in its native mail client.  Since Comcast supports POP3, the Windows 8 native mail client is not compatible with Comcast mail.

To access Comcast email we recommend one of the following:

1)      Use Xfinity Connect web mail http://xfinity.comcast.net, then click email

 

2)      Use a mail client that does support the industry standard POP3 protocol (e.g. Mozilla Thunderbird, Microsoft Live Essentials, Opera Mail).  Live mail essentials can be downloaded from:

http://windows.microsoft.com/en-US/windows-live/essentials-home 

 

Once downloaded, the walkthrough for Comcast email is located at:

http://customer.comcast.com/help-and-support/internet/configure-windows-live-mail-2011-for-xfinity-e... 

 

Additional mail client instructions are located here:

http://customer.comcast.com/help-and-support/internet/email-client-programs-with-xfinity-email

Steve Teow


2 REPLIES
Posted by
Edited on
‎12-09-2012 09:41 AM

Official Employee

Member Since: ‎05-09-2007
Posts: 1,122
Message 2 of 3 (18,055 Views)

Re: Xfinity Email and Windows 8

[ Edited ]

Users with Windows 8 who choose to use the native email client can opt-in to our Xfinity Connect Beta program to gain IMAP access to their comcast.net account.  The URL for the registration site is https://xcbetasignup.comcast.net/  Once registered your account will be moved to our Beta platform and will be accessible via IMAP within 72 hours.

JL
Internet Services


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Official Employee

Member Since: ‎12-23-2008
Posts: 363
Message 3 of 3 (16,421 Views)

Re: Xfinity Email and Windows 8

If you register for Beta, then once your account is migrated, you will receive an email with support information and a link to instructions for setting up Windows 8 native mail client.  For convenience below are the general settings:

imap.comcast.net 993 with SSL

smtp.comcast.net 465 with SSL

smtp.comcast.net requires authentication but not SPA (i.e. not secure password authentication).

 

These setting will not work unless you are on the Beta server.

 

You can switch back to POP3 at anytime by using the appropriate POP3 settings

pop.comcast.net (or mail.comcast.net) 995 with SSL

smtp.comcast.net 465 with SSL

smtp.comcast.net requires authentication but not SPA (i.e. not secure password authentication).

 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon