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Xfinity/Comcast password confusion

New Poster

Xfinity/Comcast password confusion

When experiencing an internet outage, I tried to log into the old Comcast Android app but was redirected to Xfinity.  When I could not remember the password for my primary Comcast user ID, I was forced to change the password.

 

I assumed that I needed to change the password in Outlook (which has been long-configured to to log on to the Comcast mail server).  The new password did not work, and I cannot remember the old password.  If I log out, play dumb by choosing the "forgotten" password option, it appears that I would be changing the Xfinity password again.

 

I am able to log on via Xfinity using my primary Comcast ID with the new password just fine and read the mail I would ordinarily retrieve using Outlook.  What do I need to change or understand in order to get Outlook to access the mail server?

Email Expert

Re: Xfinity/Comcast password confusion

If the new password works OK in the webmail, try deleting the account from Outlook and re-configure it from scratch with the new password.




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New Poster

Re: Xfinity/Comcast password confusion

I did that very thing this morning, and the password still does not work.

 

I may still just go through the password change via Xfinity and see what happens.