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Xfinity Chrome extension

New Poster

Xfinity Chrome extension

I added the Xfinity Chrome extension a long time ago, and it used to work fine.  Now, it always shows the same number of unread messages in the little blue square on top of the extension icon, no matter how many unread messages I have.  I used to go away once I had read all my messages, and reappear when new ones came in and now it does nothing.  I've tried disabling the extension and re-enabling it, nothing changes, it is still stuck on the same number of unread messages.  Has anyone else had this problem?

Service Expert

Re: Xfinity Chrome extension


condor186 wrote:

I added the Xfinity Chrome extension a long time ago, and it used to work fine.  Now, it always shows the same number of unread messages in the little blue square on top of the extension icon, no matter how many unread messages I have.  I used to go away once I had read all my messages, and reappear when new ones came in and now it does nothing.  I've tried disabling the extension and re-enabling it, nothing changes, it is still stuck on the same number of unread messages.  Has anyone else had this problem?


Comcast changed the homepage a while back and I think they removed that feature.  Try disabling the extension, clear out your cookies and cache, close Chrome and restart it.  At the very least, delete the cookie for the homepage.




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New Poster

Re: Xfinity Chrome extension

Hi Again,

 

Thanks for the suggestion, I tried it, but unfortunately it didn't work.  I guess I could try completely uninstalling it and reinstalling?  Any other suggestions are appreciated.

Gold Problem Solver

Re: Xfinity Chrome extension


Again wrote: ... Comcast changed the homepage a while back and I think they removed that feature. ...

It's still present for me. It's rarely accurate, but it's still there:

 

XfHpEmCt1.png

New Poster

Re: Xfinity Chrome extension

Hi BruceW,

 

That isn't what I'm talking about, it's the one click extension for chrome.  See my attached screenshot, the small "7" is always there, even when I have no unread messages.  It used to work, not sure what's different now.