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X-Finity.com Not Responding

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X-Finity.com Not Responding

Why do I frequntly get" X-Finity is not responding/Comcast is not r4esponding

Service Expert

Re: X-Finity.com Not Responding


342Rod9212 wrote:

Why do I frequntly get" X-Finity is not responding/Comcast is not r4esponding


The reason is your browser is not interpreting the HTML coding for the page in a timely fashion and is erroring out....   

Have you tried using a different browser such as CHROME or FIREFOX ?




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Re: X-Finity.com Not Responding


342Rod9212 wrote: Why do I frequntly get" X-Finity is not responding/Comcast is not r4esponding

Please post the exact error message. Are you using Wifi or an Ethernet cable?

"Not responding" messages might be due to a problem with your connection to Comcast's network. Please see Connection Troubleshooting Tips. If you still need help, please provide Information Requested for Connection-Related Posts.

If you are using Wifi it's best to switch to an Ethernet cable connection if possible while measuring speed and checking the reliability of your connection to Comcast.

If you can't find the problem or you'd rather have Comcast do the troubleshooting, call them at the phone number on your bill or 1-800-Comcast, or chat with them using one of the "Trouble" options at https://www.comcastsupport.com/chatentry/. If they can't fix the problem remotely, insist they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (http://www.xfinity.com/spp/, about $6/mo). If the trouble is due to a faulty Comcast modem, eMTA, gateway device, or anything outside your home, you shouldn't be charged.