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Windows 10 and Comcast Email Issues

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Posted by
Email Expert

Message 7 of 100
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Please post your Windows-10 and Comcast email questions in this thread.




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Message 1 of 100
87,406 Views

Using Windows 10 and Edge for the browser, From the xfinity home page, I click on email, get the log in page sign in Get a circle going around and around it never connects

 

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Message 2 of 100
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Ditto on Win 10 public release.  Works fine in Chrome

Posted by
Service Expert

Message 3 of 100
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campjim wrote:

Using Windows 10 and Edge for the browser, From the xfinity home page, I click on email, get the log in page sign in Get a circle going around and around it never connects

 


This was reported in the Email Forum on 7/22/15...  http://forums.xfinity.com/t5/E-Mail-and-Xfinity-Connect-Help/windows-10-and-MS-Edge-xfinity-and-emai...




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Message 4 of 100
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I had the same issue. I had used my comcast e-mail account name to log into Windows 8 and then 10. The Windows 10 mail linked the Comcast account to a Outlook account. To fix, I went into Windows 10 mail, clicked on settings (icon in bottom of leftmost window), selected Accounts (in new pop-up window), selected the Comcast e-mail account, then edited the account to deselect everything and turn the e-mail switch to off. After a restart, I was able to receive all the spam in my Comcast account.

 

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Message 5 of 100
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I have installed the new Microsoft Windows 10 Operating System and their new Edge browser.  I have no problems accessing my Xfinity email account using Firefox (ver. 39.03), or Internet Explorer (ver. 11) within Windows 10.  When I try to use the Edge Browser to access Xfinity email, however, I constantly get the following message - "Your browser's cookie functionality is turned off. Please turn it on."

 

The problem is that the Edge Browser is set to accept all cookies and I have cleared the cookie cache.  I can use the Edge Browser to access other email accounts such as Google, but not Xfinity's.

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Message 6 of 100
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I linstalled Windows 10 and when I try to access my email  on comcast it does not open.  Have no problem opening email on yahoo.

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Message 8 of 100
87,064 Views
Keeps saying not yet sync .. still working on it
What gives
Posted by
Gold Problem Solver

Message 9 of 100
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The Administrator has been notified of this issue.

CC 

 

You can see more posts here:

 

http://forums.xfinity.com/t5/E-Mail-and-Xfinity-Connect-Help/Windows-10-Emails/m-p/2558943#U2558943

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




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Message 10 of 100
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I've had Dell; Microsoft and Comcast, whom are still working on importing my email from Xfinity/Comcast email to Windows 10 Outlook.... They've all wasted hours of my time trying to merge the two OS... my Comcast email uses POP3.... Windows 10 uses IMAP... Xfinity is capable of IMAP but I can't switch from POP3 to IMAP from Windows 10. Comcast Account on Xfinity doesn't allow access to those setup settings.... at least I haven't found anyone who knows how to do it... Comcast told me to contact Microsoft... they're still working on it. I've contacted Dell, they couldn't do it and told me to contact Microsoft.... does anyone have any idea how solve this problem??? This is what I'm prompted: The IMAP email server name and/or port number you've entered contains one or more errors. Please correct and try again. I've tried imap.comcast.net.... I've tried pop3.comcast.net.... I've tried various ports... to no avail.
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Message 11 of 100
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just downloaded windows 10 and my email will not open.

 

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Message 12 of 100
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Can't connect Windows 10 email client to Comcast (Xfinity) email via IMAP.  Claims there is nothing to show in terms of new mail and it's "working on it . . ."  Not sure what the proper setting should be.  Tried auto & manual set up choices.  Using Edge as a browser if that's important.

 

Looking for help to get the mail client working.  I am able to use the Xfinity webmail option but prefer the desktop client to consolidate my email accounts.

Posted by
Email Expert

Message 13 of 100
86,898 Views

Until Comcast and Microsoft get themselves sorted out, try using either Chrome or Firefox.  I understand there are some updates from Microsoft already that will help this.  I don't have 10 myself yet.




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Message 14 of 100
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Running new Windows 10 with Microsoft Edge browser.

XFINITY Connect emails not loading for primary Comcast account (URL: web.mail.comcast.net/zimbra/mail?app=mail); secondary account loads OK in Windows 10 and Edge (URL: web.mail.comcast.net/zimbra/mail?app=mail#1).

To load my Comcast primary account emails I change the Edge settings to use Internet Explorer (v 11) and the primary email account loads OK.

Also running CG XFINITY Norton Security Suite V22.5.2.15

 

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Message 15 of 100
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Additional input re: posting my Joew1971 on 08-09-2015.  The following error message appeared today when trying to access comcast.net email account using Windows 10 with Microsoft Edge browser:

 

HTTP 408/409 error There’s a traffic jam on the information superhighway!

Microsoft Edge can’t connect to this page right now, because there are too many people trying to load it at the same time.

Try this

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Message 16 of 100
86,573 Views

I installed Windows 10 and now my Comcast e-mail does not load.

When I go to view the inbox all I get is a white window with a circle of dots

going round and round.

Whats going on?

 

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Message 17 of 100
86,608 Views
Updated to Windows 10, cannot access Xfinity Email, voice, etc.
Posted by
Service Expert

Message 18 of 100
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jagielski3 wrote:

I installed Windows 10 and now my Comcast e-mail does not load.

When I go to view the inbox all I get is a white window with a circle of dots

going round and round.

Whats going on?

 


Trry using Chrome or Firefox at this time..... known issue.




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Posted by
Official Employee

Message 19 of 100
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Solution

jagielski3 wrote:

I installed Windows 10 and now my Comcast e-mail does not load.

When I go to view the inbox all I get is a white window with a circle of dots

going round and round.

Whats going on?

 


This issue is remedied by running Windows Update again following the upgrade.  There is a security patch (KB3074683) Microsoft released which resolves the issue.  

 

Edit for clarity:

After upgrading to Window 10, please run Windows Update and apply ALL additional updates.




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Message 20 of 100
86,105 Views

I keep getting scc1905 when I try to send an e-mail  --- I do receive e-mails I just loaded Windows 10

Posted by
Official Employee

Message 21 of 100
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prettybaby1 wrote:

I keep getting scc1905 when I try to send an e-mail  --- I do receive e-mails I just loaded Windows 10


Prettybaby,

SCC1905 is typically due to an invalid email address, such as having too many <'s or a comma instead of a period.  This error isn't related to Windows 10, so you'll want to check that the recipient email addresses are correct.

 

I hope that helps.




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Message 22 of 100
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Can't forward or write new email in edge using your email client. 

Posted by
Service Expert

Message 23 of 100
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John38C wrote:

Can't forward or write new email in edge using your email client. 


This issue is remedied by running Windows Update again following the upgrade. There is a security patch (KB3074683) Microsoft released which resolves the issue.

 

Thanks to ComcastJordan for this tip!




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Message 24 of 100
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KB3074683 is & has been installed. When writing new mail it jumps to send just as soon as the first letter is typed. Same for forwording mail.  Get try later message if I do try to send. Also get SCC1905 error if I fill addresses from address book. Have to type in every address by hand.

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Message 25 of 100
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since installing windows 10 on desktop I cannot access comcast.net email;  just get the little blue dots going around in a circle;  happens with Edge, Chrome and Firefox ..... since installing on my laptop I can use comcast.net email but the screen size jumps around anywhere from 60% to 140%; happens on Edge, Chrome and Firefox

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Message 26 of 100
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Me too!

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Message 27 of 100
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I have found out very painfully several things about Outlook setup. I downloaded and installed windows 10. My video was not right. After two days of chat and phone help, I found out that most computers over three years old will crash due to their video driver. Both ASIS and E-machines told me my computer could not take windows 10. my machine is just over three years old. well, when I removed windows 10 it scrambled outlook.  Sorry for the long blurb.

     The solution for your problem is that you can't make the setup changes to an existing account. You need to click the button to add a new account. Then it will pop up with the choices you are hunting for. Once you set up the new account remove the old account. Can't have two identically named accounts. Hope this helps.

 

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Message 28 of 100
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I had that happen. It means that your video driver needs updated. If you are lucky your computer manufactor will have the updated driver. If not you will have to go back to which ever windows version you were using. Unfortunately, your outlook settings will be messed up. You need to remove your e-mail account and then add it back in as a new one.

Posted by
Official Employee

Message 29 of 100
84,789 Views

SC1905 is a relatively well documented error, which I'll be honest and say I thought we reworded it to be more friendly.  It means there's an illegal character somewhere in the email address.  Do you get the same error if you manually type the email address?




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Posted by
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Message 30 of 100
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I can not respond to "reply" or "forward" after installing windows 10

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Message 31 of 100
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can't send email since i updated to microsoft 10

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Message 32 of 100
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I am having the same problem with trying to send email through Microsoft Edge using Xfinity web based email.  I get the same SCC1905 error and I've tried manually typing the email addresses in.

Posted by
Official Employee

Message 33 of 100
83,974 Views

nhrob wrote:

I am having the same problem with trying to send email through Microsoft Edge using Xfinity web based email.  I get the same SCC1905 error and I've tried manually typing the email addresses in.


Can you post a screenshot of the error and surrounding page?




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Posted by
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Message 34 of 100
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Comcast's email is not work well with window 10

Can you fix it now and contact explorer program

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Message 35 of 100
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Can not get signed into e-mail since I down loaded windows 10.  I try and sign in and a connection circle just goes round and round.

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Message 36 of 100
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After installing Windows 10 Comcast mail will not connect.  You'll get a blue dot that spins forever.

Apparently there's a problem with Windows Edge. As a temporary fix install Google Chrome and your email will work again. Microsoft is aware of the problem and is or has issued a Windows Update which should solve the problem.  What's intersting is if you call Comcast for help the customer service reps are not aware of the problem and will tell you to call Microsoft. I asked to be transferred to higher level Comcast Support and spoke to a person who was familiar with the problem and told me to install Google Chrome for Comcast Email. The lower level Comcast support reps (contractors) don't have access to the Comcast Forum.  If they did they would be aware of the problem.

Posted by
Official Employee

Message 37 of 100
83,757 Views

 


threeleg wrote:

After installing Windows 10 Comcast mail will not connect.  You'll get a blue dot that spins forever.

Apparently there's a problem with Windows Edge. As a temporary fix install Google Chrome and your email will work again. Microsoft is aware of the problem and is or has issued a Windows Update which should solve the problem.  What's intersting is if you call Comcast for help the customer service reps are not aware of the problem and will tell you to call Microsoft. I asked to be transferred to higher level Comcast Support and spoke to a person who was familiar with the problem and told me to install Google Chrome for Comcast Email. The lower level Comcast support reps (contractors) don't have access to the Comcast Forum.  If they did they would be aware of the problem.


Agreed, Chrome and Firefox work well.  In addition, as I mentioned above if you run a Windows Update after the Windows 10 upgrade it will install an update that fixes the compatibility issues. 

Our testers have confirmed this and I'm using Windows 10/Edge to check my Comcast email, personally.




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Message 38 of 100
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Ever since I installed Windows 10, I've been unable to access my e-mail.  Is Comcast e-mail compatible with Windows 10???

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Message 39 of 100
83,222 Views
Bought new Dell w/ Win 10 installed have set default home to comcast but have no email! Have even set up Firefox as secondary as Edge will not work for many things. It's nearly a useless browser not being supported yet by virtually every main company. Microsoft didn't do much planning here. TV, Net works fine for other Comcast things just not Email, at least for me. Really rather P.O. as it's my default for Gov't accts. badly needed. I can send stuff to them from other browsers but can't receive anything in reply. What's up Comcast? I have to go change some 15 hi priority accts. Please fix this issue!!!!!!!!!
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Message 40 of 100
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I installed Windows 10 a few weeks ago, and now all of a sudden, when I try to sign into the web using Google Chrome all I get is a purple screen that says the website is dead Jim, dead. how do I fix this. my email is edited for privacy

Posted by
Service Expert

Message 41 of 100
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yoco46 wrote:

I installed Windows 10 a few weeks ago, and now all of a sudden, when I try to sign into the web using Google Chrome all I get is a purple screen that says the website is dead Jim, dead. how do I fix this.


YOu may need to visit the Microsoft Support site for this issue....  I have Win10 am not seeing this issue you reported...




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Message 42 of 100
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One of two PC's using MS Edge Win 10 browser cannot connect after successfuly entering logon info and then attempting to access mail.  This is one of three web sites that have issues.  Boston Globe epaper and Logitech support.

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Message 43 of 100
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I have the same problem.  I maintain 3 browsers on my PC because of issues with Windows IE 11 in the past.  I checked Chrome, Firefox, Edge, and IE 11 and the only one that did not access mail was the Edge browser. I would recommend Firefox as your default browser until someone finds a fix for this problem.

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Message 44 of 100
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can I configure windows 10 for comcast email?

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Message 45 of 100
80,268 Views

Edge browser just "spins" endlessly when trying to access my web mail

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Message 46 of 100
80,227 Views

gaburton1 wrote:

Edge browser just "spins" endlessly when trying to access my web mail


Go into Windows10, Settings then UPDATE... there was a KB update that adressed this issue.  Install it.




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Message 47 of 100
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KB3074683 failed to install...it appears this patch is for x64 and not x32

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Message 48 of 100
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gaburton1 wrote:

KB3074683 failed to install...it appears this patch is for x64 and not x32


If you upgraded to Windows10, any other browser will still be installed on your device...   If you did not have one, try installing CHROME and this should give you back access to online email.




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Posted by
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Message 49 of 100
81,322 Views

I had the same problem with windows 10 and my email. Here is what I did to fix the problem. Go in and make sure your windows updates are up to date, then go to your micrsoft edge page go to setting go to open with internet explorer pin to taskbar then try to check your emails.Thats what I did and now I have my emails.

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I installed Windows 10 on my HP 110 Desktop and when I tried to open my main Comcast email on the Mail app, all I get is a constant message saying, "Your email account settings are out-of-date." It gives me the option to "fix" or "dismiss". When I click on "fix", it asks me to enter my password, which I do. However, all it does is say it is syncing and then "still working on it". It never syncs and continues to ask me to enter my email. I have two other Comcast email addresses that I use for hobby and music interactions. These two addresses work perfectly and synced without any trouble. I have no problem with my main account on Windows 8.1, only since I upgraded to Windows 10. Can someone PLEASE help me resolve this.