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Why when I open some emails do they change to a text-type format?

Frequent Visitor

Why when I open some emails do they change to a text-type format?

SUddenly when I open some emails(not all of them) the email format will disappear and a large text  only document with the email will appear.  I don't want this. I checked that my settings are correct, logged out, changed my password and it still continues. How can I stop this.??

Email Expert

Re: Why when I open some emails do they change to a text-type format?

Try sending yourself a normal email from other non-Comcast accounts you have with say Yahoo, Outlook.com, Gmail or some other email provider.  Do they display correctly in your Comcast account when you open them?




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Frequent Visitor

Re: Why when I open some emails do they change to a text-type format?

Thanks for your answer. I have been trying different things and it appears some emails open in "reader" view. So I went to view and made sure that was truned off but some still appear that way. I found that there is a lined box at the top left of my search bar and if I click on that it goes away but I still can't seem to keep it from appearing. I'm assuming it is some comcast "update" or something. It's very annoying. I haven't changed anything else- same browser.

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