Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,508

members

621

online

36,615

topics

Top

Why does a new user set up as IMAP instead of POP3?

New Poster

Why does a new user set up as IMAP instead of POP3?

When I added a user account for my husband it came in as an IMAP not POP3, Why?  I use outlook for my e-mails.

Gold Problem Solver

Re: Why does a new user set up as IMAP instead of POP3?

When you set up a new Comcast email ID, it will work with POP and IMAP. Which one is used depends on the program, app, or device you use to retrieve your mail. To change it, see https://www.google.com/search?q=outlook+email+change+from+IMAP+to+POP3 and the POP Access settings from https://www.xfinity.com/support/internet/email-client-programs-with-xfinity-email/.

New Poster

Re: Why does a new user set up as IMAP instead of POP3?

Thank you for solving my problem so quickly!  I am a senior and your answers gave such simple steps that even I could follow, links and all.  Thanks also for taking the time out your busy day  I'm sure to do this.

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 170 views
  • 1 kudo
  • 2 in conversation