Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,964

members

10

online now

1,954,650

discussions

Top

Why do I have to sign in to my comcast email if I have desktop icon.

Regular Contributor

Why do I have to sign in to my comcast email if I have desktop icon.

I used to be able to click on my desktop icon for my email, but I am no longer able to do so.  Can anybody give me some info on why and if there is a way I can avoid the sign in.

thanks

Email Expert

Re: Why do I have to sign in to my comcast email if I have desktop icon.

Did you have the box checked on the sign-in page to keep you signed in?  Also, if you have cleared your browsing history, that would delete the cookie from Comcast that makes the sign-in memory work.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Contributor

Re: Why do I have to sign in to my comcast email if I have desktop icon.

Yes, I performed the tasks that you recommended.

Email Expert

Re: Why do I have to sign in to my comcast email if I have desktop icon.

If you just go to the webmail using your browser, does it keep you signed in?  If so, delete and recreate the desktop shortcut and see if it works.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Regular Contributor

Re: Why do I have to sign in to my comcast email if I have desktop icon.

I have tried everything.  I even changed my browser to access my comcast email, and I still get the request to enter my log-in.  If it does comes up by chance, I try to create a short cut, but that does not work either.  I am frustrated.  I do not know what else to try.

Regular Contributor

Re: Why do I have to sign in to my comcast email if I have desktop icon.

I finally got a response from Comcast about this issue.  I was told to go to settings and under clear  browsing data, I was instructed to untick cookies and web site data.  It worked, but I am not sure if I should have completed that task.   Thank you for your assistance.  I do appreciate it.