Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




Where are my old e-mail messages?

New Poster

Where are my old e-mail messages?

As of this morning (March 5, 2017) most of my old e-mail messages are gone from my In box as well as from my subfolders.  I tried to use the "recover deleted e-mails" option discussed in another thread and got the error message of:


200 SyntaxError: JSON.parse: unexpected end of data at line 1 column 1 of the JSON data
Is there any way to recover my messages, please?  Thanks!
Frequent Visitor

Re: Where are my old e-mail messages?

This is happening to several people.  They are migrating accounts to their new system and breaking things for some.  My entire inbox was deleted, I get a server error trying to access it and I can't even get new emails.  Three support people and I'm still nowhere closer to having it fixed.  Major fail Comcast.