Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,497,926

members

36

online now

1,703,743

discussions

What to do with OLD cable modem?

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎10-05-2008
Posts: 8
Message 1 of 7 (1,876 Views)

What to do with OLD cable modem?

We upgraded our cable modem quite some time ago, but the old Com21 CP2000 is still lying around my home office.  I'm getting rid of old junk (and this is old junk), but I don't want to toss if if Comcast will want it back.  Any ideas, or should I just call the local office (too easy, I know).
 
6 REPLIES
Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 51,696
Message 2 of 7 (1,875 Views)

Re: What to do with OLD cable modem?

If you were originally leasing it from CC, it would be advisable to turn it back in.
 
And make sure you get a receipt that you did so.



Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎10-05-2008
Posts: 8
Message 3 of 7 (1,868 Views)

Re: What to do with OLD cable modem?

Kind of what I figured.  Thanks.
Posted by
Connection Expert

Member Since: ‎12-24-2003
Posts: 51,696
Message 4 of 7 (1,866 Views)

Re: What to do with OLD cable modem?




Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program
Posted by
Frequent Visitor

Member Since: ‎11-05-2008
Posts: 11
Message 5 of 7 (1,777 Views)

Re: What to do with OLD cable modem?

I have kind of the same problem. I ordered High Speed Internet, but decided to upgrade to Tripple Play before I recieved the modem. So I have the original modem sitting here but it is not showing up on my account, Comcast even said that Its not on there. Should I return it or will I be fined for having it?
Posted by
Service Expert

Member Since: ‎01-31-2008
Posts: 839
Message 6 of 7 (1,758 Views)

Re: What to do with OLD cable modem?


jasonryan17 wrote:
I have kind of the same problem. I ordered High Speed Internet, but decided to upgrade to Tripple Play before I recieved the modem. So I have the original modem sitting here but it is not showing up on my account, Comcast even said that Its not on there. Should I return it or will I be fined for having it?

 

If you have "leased" the modem from Comcast and you are not using it,  it is wise to turn it in, and be sure that you get a receipt for it.
SI VIS PACEM PARA BELLUM

Photobucket
Posted by
Edited on
‎11-07-2008 06:34 PM

Connection Expert

Member Since: ‎12-24-2003
Posts: 51,696
Message 7 of 7 (1,747 Views)

Re: What to do with OLD cable modem?

[ Edited ]

Withdrawn..

Message Edited by EG on 11-07-2008 06:34 PM



Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Was your question answered? Mark it as an accepted solution!solution Icon
Did this post help? Why not give it a kudo!!!Kudos Icon
Community Icon
I am not a Comcast employee, I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help.To learn more about XFINITY Forum Expert program click here.
Community Icon
I am an XFINITY Forum Expert and I am here to help. Expert Program