Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




Web Mail usually faster than Connect on Android


Web Mail usually faster than Connect on Android

I have a Samsung Galaxy S7 running Android 6.0.1. I am finding that Xfinity Connect is usually slower in fetching the body of an email than Web Mail. When I open Connect the subject line is visible. When I tap on a message it opens slowly. The spinning arrow gets on my nerves. So I switch to Web mail in my browser. It also shows the subject, but brings up the body of the email much faster.


I've called Comcast; they had me delete Connect and reinstall. It worked well for a week or so and then deteriorated. I don't see any setting that would allow message pre-fetch. Are there some hidden somewhere?