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Wait symbol is forever

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Wait symbol is forever

I have a problem.  I can access the xfinity website but cant get to my email.  On this computer, after I type in my id and password, I get the full size "wait" screen with the blue circles.  I can leave, do other work, return hours later, and the wait symbol is still circling.  HOWEVER, when I use the computer in the next office or the computer at my house, I can get into email within seconds.  The problem seems to be wiith just this one computer.  Any ideas?  Also, in last couple days, when I try to download a file, say a pdf file on the other computers, I get Error (dont remember error number) and the message "MUST AUTHENTICATE".  Wha hoppen?  Thanks, Bob