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View Entire Inbox does't show folders anymore

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Posted by
Visitor
Member Since: ‎03-02-2012
Posts: 2
Message 1 of 5 (1,000 Views)

View Entire Inbox does't show folders anymore

I'm no longer able to see my Email Folders in View Entire Inbox mode. I've tried multiple browsers, and on multiple systems, always the same. The folders don't show, there's a permanent "Loading.." message in the lower web part. Can someone assist?

 

Screen shots:

IE9 Screenshot 

Google Screenshot

 

 

Need Email Help? Please post the following information in your post.

 

Do you use XfinityConnect?

Yes

 

Which browser/version do you use?

IE9, Google Chrome

 

 

And- have you cleared your browser cache?

Yes

 

Which operating system? XP, Vista, Windows 7, Mac OS X Details of the problem you are having.

Windows 7. Multiple machines tried. All the same result.

4 REPLIES
Posted by
Silver Problem Solver

Member Since: ‎02-22-2007
Posts: 6,247
Message 2 of 5 (1,016 Views)

Re: View Entire Inbox does't show folders anymore

Hello,

Try this from the Inbox Preview - it works for me within my work network (where something in that initial load is being blocked, causing the left-hand column to disappear).

 

From the Inbox Preview screen, click on the Preferences button or the Edit Preferences link. That should take you to the Preferences screen with a visible left-hand column.

 

From there, click on EMail on the top black bar (not in the Preferences menu). This should take you to your Inbox with the left-hand column intact.


Credit to JR for this information

 

Posted by
Visitor
Member Since: ‎03-02-2012
Posts: 2
Message 3 of 5 (973 Views)

Re: View Entire Inbox does't show folders anymore

Right on, nice workaround, that did it!

Posted by
Visitor
Member Since: ‎03-17-2013
Posts: 1
Message 4 of 5 (463 Views)

Re: View Entire Inbox does't show folders anymore

can you please provide screen shots as i cannot find any preference button on my windows live email page.

 

thanks

Posted by
Gold Problem Solver

Member Since: ‎05-21-2006
Posts: 30,199
Message 5 of 5 (459 Views)

Re: View Entire Inbox does't show folders anymore

The Preferences talked about in this thread is referring to the Preferences in XfinityConnect.

To view Email Preferences in XfinityConnect:

Open XfinityConnect
From the preview window, click on Preferences on the black bar
Now click on the Email icon
A window opens showing your email preferences.

IF YOUR PROBLEM IS WITH WINDOWS LIVE, START A NEW THREAD WITH DETAILS OF YOUR PROBLEM.

CC



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.