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Unwanted pop-up ads

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Frequent Visitor

Unwanted pop-up ads

Every time I go into email or the web pages, I get unwated ads in the right hand column or the lower left or as a large pop-up.  these occur every 2 to3 minutes.  I have cleared my cookies and it still happens.  How do I stop this?   I am also gertting an Internet has stopped working notice (even though it has not).  That needs to be resolved also.

Accepted Solution

Re: Unwanted pop-up ads

 

 

 

 

 

the problem has been solved.  Comcast suggested using Malwarebyte.org and itworked.  It clears and protects.

View answer in context
New Poster

Re: Unwanted pop-up ads

I would suggest running a virus scan and a spyware/malware scan.

 

Download and run McAfee Stinger for viruses

 

Download, run and update Spybot S&D.

 

Disable system restore.

 

Boot into safe mode.

 

Run McAfee Stinger.

 

Run Spybot S&D.

Valued Contributor

Re: Unwanted pop-up ads

The problem is not comcast, it is your computer.

 

 

You have a virus.

 

Download the Norton for free from the comcast.net webpage and do a scan

Frequent Visitor

Re: Unwanted pop-up ads

Did that.  Did not work.  Seems as if this is a microsoft problem that they can't seem to fix as yet since the implementation of 2013.

Frequent Visitor

Re: Unwanted pop-up ads

Norton found nothing; spybot found nothing.  This is a Microsoft problem which they have to repair.  And they can't do that as yet.

Email Expert

Re: Unwanted pop-up ads


jfbyron wrote:

Every time I go into email or the web pages, I get unwated ads in the right hand column or the lower left or as a large pop-up.  these occur every 2 to3 minutes.  I have cleared my cookies and it still happens.  How do I stop this?   I am also gertting an Internet has stopped working notice (even though it has not).  That needs to be resolved also.


Are you talking about the ads in the right side of the screen, to the right of the message list?  If so that is normal.  Or is this something else?  The ones at the bottom of the folders pane at the left side of the screen are also normal.




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Frequent Visitor

Re: Unwanted pop-up ads

These ads are in the lower left or they kick me out of what ever I'm working on or they are voice ads in the background and only when I use comcast.  Wnen I don't use Comcast, I don't have a problem.  I asked Comcast not to do this and they say it takes 30 days to correct this issue.  Also Norton and Spybot did not find anything. 
As a matter of fact as I way typing this, the voice ad just came up in the background.

Frequent Visitor

Re: Unwanted pop-up ads

 

 

 

 

 

the problem has been solved.  Comcast suggested using Malwarebyte.org and itworked.  It clears and protects.

New Poster

Re: Unwanted pop-up ads

I bought it but it hasn't soved my pop up problem

Gold Problem Solver
Moved:

Re: Unwanted pop-up ads

Annie, I moved your posts to its own Thread. Click the link to go to your first post and all replies to it.

Frequent Visitor

Re: Unwanted pop-up ads

I Did the PROFILE SUGGESTION.......

 

....checked box.......................... NOT TO RECEIVE COMCAST ads...

 

4 days ago......i think it said something about withing

   30 days???????????  they still appear  EACH VISIT into mail and takes 4 clicks to

FINALLY get in...zzzzzzzzzzzzzzzzzzzzzzzzzz HORRIBLE..makes me MAD..

wanting to look around..BUT THIS is just the ONE ISSUE i have with COMCAST

.........others running smooth..

on my own........I DROPPED.......Yahoo tool bar and

 

i installed GOOGLE  Toolbar...........PROBLEM SOLVED...

and somehow it opens mail  XFINITY MAIL........

 

ONE CLICK......WITHOUT........the ANNOYING  Xfinity HOME ad

Frequent Visitor

Re: Unwanted pop-up ads

I Did the PROFILE SUGGESTION.......

 

....CHECKED .....box............ NOT TO RECEIVE COMCAST ads...

 

4 days ago......i think it said something about withing

   30 days???????????  they still appear  EACH VISIT into mail and takes 4 clicks to

FINALLY get in...zzzzzzzzzzzzzzzzzzzzzzzzzz HORRIBLE..makes me MAD..

wanting to look around..BUT THIS is just the ONE ISSUE i have with COMCAST

.........others running smooth..

on my own........I DROPPED.......Yahoo tool bar and

 

i installed GOOGLE  Toolbar...........PROBLEM SOLVED...

and somehow it opens mail  XFINITY MAIL........

 

ONE CLICK......WITHOUT........the ANNOYING  Xfinity HOME ad

Frequent Visitor

Re: Unwanted pop-up ads

Malwarebytes helps get rid of some viruses, but the comcast system allows advertiser pop up ads even thought I have opted out. I have spoken to tech support many times, no help, better off talking to a grade schooler. It' s a shame the provider can not successfully address the problems. I may have to contact the better business bureau again.

Connection Expert

Re: Unwanted pop-up ads

Two year old thread now being closed.




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Was your question answered? Mark it as an accepted solution!solution Icon
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I am an XFINITY Forum Expert and I am here to help.
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Was your question answered? Mark it as an accepted solution!solution Icon
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Was your question answered?
Mark it as a solution!solution Icon