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Unwanted folder in email

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Unwanted folder in email

Has anyone ever had an "unwanted" folder attached to comcast email.  This thing is like a barnicle, I delete it and comes back (4 times now) and it just randomly nabs incoming emails.  It even grabs emails that I'm sending from my phone to my email.  Once the email is trapped in the "unwanted" folder it will never show up in my outlook inbox.  I've contacted Comcast/Infinity, numerous times and numerous people have tried to eliminate this folder, but to no avail.  Last effort, they sent a tech to my home, he had never heard of this folder but took the time to call his technical support, they tweeked a few things, deleted the folder and it's back again.


What is up with this folder and how do you eliminate it permanently???