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Unwanted e-mails

New Poster

Unwanted e-mails

It seems that my new account must have been someone prior to me, how do I get all the unwanted personal e-mails to astop coming to my e-mail box?

Email Expert

Re: Unwanted e-mails

There is no way to prevent anyone sending messages to a valid email address.  You could try using filters to get rid of them, or maybe just change the user ID since it's a new account.  

 

You can change the address by changing the user name/ID, which is that part of the email address to the left of the @ symbol------

You have to sign in to the account with the Primary user name. Once you're on th Xfinity Home page, click on the Account tab. Once in that page, click on "Users and Settings" There you should see tabs for each account you have active. You can have the Primary and up to 6 secondary accounts. Under the account for each one, you will see "Change user name" as the first option. Click on that and the rest is easy.

Caution: Once you change the user name, you can't go back to the old one. Changing the user name will also change the user ID in the email address for that account. If anyone tries to send you an email at the old address they'll get a bounce as undeliverable. This applies to the Primary and any secondary addresses alike.




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