Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,195

members

39

online now

1,952,351

discussions

Top

Unable to use Thunderbird, but can use Mailbird

Frequent Visitor

Unable to use Thunderbird, but can use Mailbird

I am trying to switch from Mailbird to Thunderbird for my email program.  I found the following instructions on the comcast help section and followed them (except for the typo on the outgoing server hostname - should be smtp.comcast.net).

 

http://customer.comcast.com/help-and-support/internet/setting-up-thunderbird/

 

Capture.JPG

 

Please note that I am POSITIVE that the username and password are correct.  I logged into Comcast to verify.

 

It does not work.  Any suggestions?

 

I am at work behind our firewall, but as mentioned, Mailbird works.

 

John